FAQ

We’ve gathered our most commonly asked questions here.

If you want to cancel your order, or parts of it, please contact customer support at shop@smartshake.com as soon as possible. If our storage facility has already processed your order it’s unfortunately not possible to cancel it, in which case you can return it once it is delivered. After the return has been registered, we will either send out a new product, cancel your invoice or refund the account used at payment.

You have the right to return your purchase within 30 days of receiving your package, as long as the product has not been damaged or altered. When returning an order, you must pay for the cost of return shipping.

Place a note with your order number, your name and cause for return in the package. Send the package to:

Smartshake AB 
Järnmalmsgatan 2
SE-721 32 Västerås 
Sweden 

Handling returns normally takes 1-2 weeks after we received the package. When the return has been registered, we will refund you or update your invoice. We will also send you a confirmation email once your return has been registered.

Ordering and paying at Smartshake is safe and easy. These are the payment methods we offer:

Klarna Faktura (only available in Sweden)
If you don’t want to pay with your card or online bank, you can choose to receive an invoice through Klarna.

Card Payment
You can always feel safe shopping at Smartshake. We work with Stripe, one of the world’s leading providers of online payment services. We accept VISA, MasterCard and American Express. Stripe guarantees a fast and secure payment, over a safe, SSL-certified encrypted connection.

PayPal
Pay quickly and safely by using PayPal. You can choose to pay from your PayPal balance, or through a debit or credit card associated with your PayPal account. The recipient of your payment will never see your credit card number or banking details.

If you have a discount code you want to use, enter it at checkout and click Use Discount Code. Please note that many discount codes have specific limits or restrictions. If you have any questions regarding a specific code, you can contact our Customer Support at shop@smartshake.com. Please note that most discount codes cannot be combined with campaign prices. Combining discount codes is not possible, nor is applying a discount code once your order is complete.

Smartshake will send your package within 1-3 working days. The package will be delivered to your nearest service location. In Sweden, Denmark and Finland, all packages are sent through Bring (1-3 working days).

Outside of Sweden, we deliver orders using the following options. Please note that the delivery time may vary outside of Europe.

FedEx Economy (2-5 days)

FedEx Priority (1-2 days)

Sweden, Denmark and Finland: 14 days  

Rest of the World: 14-20 days.

The same day we send out your order, you will receive an email with information regarding your delivery. In the email, you will find a link with relevant tracking information. If the package hasn’t arrived within the stated shipping time + 2 days, we recommend contacting Customer Support at shop@smartshake.com, so we can look into it.

Handling returns normally takes 1-2 weeks. When the return has been registered, we will refund you or update your invoice.

Contact us

We answer emails daily, Monday to Friday. We prefer emails, that way we can get to your questions faster!

Opening hours, Customer Support
Mon-Fri 10:00 AM – 15:00 PM, GMT +1

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